Shipping Policy

Ranis Online endeavors to have your order swiftly delivered to your doorstep. 

Shipping Times

UK Shipping:

Standard delivery time for unstitched within UK is up to 14 working days after placing your order.

Standard delivery time for stitched pieces can take up to 28 working days to be delivered, but our aim is to have them delivered to our valuable customers as soon as possible.

Ready-to-wear products will take up to 28 working days to be delivered.

Delivery times may vary during bank/public holidays and during peak periods. Also, we are not liable for delays that may occur as a result of courier related matters.

Customized stitching orders may require additional 7 working days for completion.

International Shipping:

European orders are shipped via standard delivery service and we will make sure to deliver your unstitched order within 14 working days.

Stitched items will be delivered within 28 working days for European orders.

International orders (including USA, Canada) for unstitched items will be delivered within 10-15 working days & for the stitched items it will be delivered within 28 working days.

Ready-to-wear products will take up to 28 working days to be delivered.

From time to time, and in busy seasons such as Eid and wedding seasons, some delays may occur, but our support team will always be at hand to ensure you are well informed of the delivery status.

There may be times when items of orders may be shipped separately. You will be notified of this via email from our support team.

We consistently evaluate our policy in order to eliminate any bottlenecks in our shipping and shipping policy.

Duties, Taxes & Other Costs

Orders placed within the United Kingdom will be inclusive of VAT. Sometimes, and depending on the value of goods ordered, custom duties may be charged. These charges are payable by the customer directly.

Recipients of orders shipped outside of the United Kingdom will be responsible for any and all costs associated with import taxes, customs duties, or fees levied by the destination country. Ranis Online has no control over such charges and cannot estimate the exact amount. Please contact your local customs office for more information.

If you decline to pay these duties and taxes due to the carrier upon delivery of your order, the package may be considered abandoned, destroyed, or returned to our offices (at an extremely high cost charged to Ranis Online Limited). Under these circumstances, we, unfortunately, cannot consider requests for refunds or replacement shipments.