Yes. Registering an account will allow smooth order placing with your account having payment, shipping, and general profile details stored.

Follow this link to create an account with Ranis Online. In a few simple steps your profile will be ready. All you have to do is fill out the form and click “Sign Up”

Not to worry, you can reset your password at any time by following the ‘Forgot Password’ link on the sign in page, or click here. You will be sent an email with instructions to reset your password.

Go to "My Account", click on ‘Edit Profile’ and then click on "edit", where you’ll now be able to enter your new details. These can be shipping or billing addresses, or even email addresses you may have recently activated.

Placing an order on our website is very simple. By following the steps below you will be able to place an order on our website instantly!

To initiate, please create an account on our website and fill in your details and addresses.

To place an order:

1. Add products to Cart
2. Proceed with Checkout
3. Select delivery and billing address
4. Agree to terms and service
5. Select Delivery and Payment method
6. Click on Confirm my order

We accept Visa, Mastercard (both Debit & Credit), American Express, and Klarna for orders.

Yes, our website is highly secure and fully encrypted with only certain staff members having access to the server and customer profiles.

Yes, it is possible. Simply click the ‘Use a different billing address’ option under the ‘Billing Address’ when placing the order on the checkout page.

You are able to cancel your order within 24 hours of order placement. After this our specialist teams will set out to source your products.

You will have to use the return process if you have not been able to cancel your order in time. 

Please note that certain items are only stocked/sourced in limited quantities and are often shipped within a few hours, therefore, we do emphasize cancelling orders or items on orders as soon as possible. 

We can ship internationally to anywhere in the world. Some countries will take longer than other destinations.

Shipping costs are calculated at checkout, depending on destination.

We aim to have your order at your doorstep within 5-7 working days, again depending on destination, some countries may have to endure a longer delivery period.

Once your order has been dispatched, we will send you the courier company’s tracking number.

If your order hasn’t been dispatched, we can amend the shipping address. Please contact us via support@ranisonline.co.uk to make changes required.

In spite of the fact that we endeavor to give you an incredible client service each time you shop with us, you may return your order, or items from your order, within 14 days of receiving them.

Our ready to wear outfits are sourced to customer requirements. All our ready to wear are custom made to the size charts provided on the product pages.

Please note, because of this reason we no not refund or exchange ready to wear products.

All items must be unworn, in their original condition with tags for them to be returned & refunded. 

We do not refund shipping charges.

Please email returns@ranisonline.co.uk and we will send you the instructions for returns.

Please note sale items and items from our outlet section can not be returned.

Please fill in this form and we will send you the instructions for the returns process. 

Returning items without filling in our returns form will take longer to process, and will incur administrative fees of £6.99.

Unfortunately, we do not offer free returns. Please be aware when returning unwanted items, you will be liable for the cost of posting it back to us.

We recommend any returns posted, are sent by recorded/tracked delivery service as we cannot accept liability for items that do not reach us.

Returns address is:

Ranis Online Ltd
1 Whetley Hill 
Bradford
West Yorkshire
BD8 8NL
UK

Please allow up to 14 days for the refund to be processed.